Shipping & Returns

This Shipping Policy is for DINA Lubricants and Filters LLC and was last updated on 01-01-2022.

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1. SHIPPING AND DELIVERY OPTIONS

Local Delivery:
Local Delivery (1 Day): Free

2. PROCESSING TIME

Orders are processed within 1 business days excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS

After and order is submitted, processing begins and the order cannot be canceled, if there are questions about canceling and order, please contact us.

4. RETURNS

Returns will be accepted within 30 days from the original purchase date. Item must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit https://www.dina.us/returnpolicy.

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller´s liability. For delayed orders, please first contact the shipping carrier for the item´s status.

6. DAMAGED ORDERS

DINA Lubricants and Filters LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

7. SHIPPING RESTRICTIONS

Orders cannot be shipped to P.O. boxes.

The TSA (Transportation Security Administration) has restrictions on what item can be shipped through air transportation in the US. As such, any unauthorized item for air shipment may require a different shipping method.

8. CONTACT

For question about this shipping policy, contact:
Email: info@dina.us